Have questions?

Cueball uses simple flat-rate monthly pricing. Instead of paying for each individual design project, you pay one predictable monthly fee.

This subscription covers your designer, ongoing creative production, and revisions. The only factor that changes between plans is the number of tasks that can run simultaneously.

No. The monthly subscription includes all design requests, revisions, and communication within the structured workflow. Our goal is to keep pricing predictable so you can plan your creative production without worrying about additional design costs.

We accept all major credit or debit cards.

Cueball subscriptions run on a recurring monthly billing cycle. You are billed on the same date each month based on the day your subscription started.

No. Cueball subscriptions are month-to-month, so you are not locked into a long-term contract.

Yes. If your business requires producing more creatives, you can upgrade to a higher plan that allows more active projects to run at the same time. This increases your overall creative output without changing the designer quality or workflow.

Yes. If your design workload decreases, you can switch to a lower capacity plan during the next billing cycle.

Yes. If you choose longer subscription commitments, such as quarterly or annual billing, you receive discounted pricing.

Unfortunately, we do not provide refunds for periods of inactivity or billing errors. Once requests are submitted, our subscription model does not allow for refunds.

Canceling your subscription is easy; simply send an email to us before your next billing cycle. We value your feedback and would appreciate knowing how we can better serve you as a long-term client.

The trial allows you to experience our workflow and quality before committing to a full subscription. During the trial, you can submit real design requests and review the design quality, communication process, and turnaround times.

Not at all! You are charged only after the trial period ends, when you opt for one of our subscription plans.

At the end of your trial, if you’re satisfied with our work, you can easily subscribe to one of our plans. If you decide it’s not for you, feel free to cancel.

Your trial designs come with a watermark and are for preview only. Once you subscribe to one of our plans, you’ll get the final, watermark-free versions that you can freely use for your business.

Yes. Cueball shares curated designer samples so you can choose the designer whose style aligns best with your brand. Once selected, that designer becomes your primary creative owner and works with you consistently.

No. Your subscription includes a primary designer aligned to your brand, and that designer remains consistent. This helps maintain visual continuity and improves collaboration over time.

At the end of your trial, if you’re satisfied with our work, you can easily subscribe to one of our plans. If you decide it’s not for you, feel free to cancel.

Once your designer is selected, you can submit unlimited design requests through the workflow system. Tasks move forward according to your plan’s production capacity. If your plan allows multiple active tasks, several requests can be worked on simultaneously. As soon as one project is completed or paused, the next request in the queue begins.

Yes, your dedicated designer manages multiple tasks in parallel, based on your plan. To ensure quality and speed, your designer is supported by a small creative team when required. This means your projects move efficiently without sacrificing consistency, brand alignment, or attention to detail.

Your designer shares progress updates as the project moves forward. You can review the designs, leave feedback, and request revisions if needed. Revisions continue until the design aligns with your expectations.

No. Most tasks can be initiated simply by submitting a request through the workflow system. Meetings are only needed when additional discussion or clarification would help the project move faster.

Design requests are submitted through Asana, where your team and the Cueball designer collaborate. You simply create a task with the project details, add any assets or references, and the request enters the production workflow.

Please share as many details as possible so we can deliver your designs effectively, including brand guidelines, image descriptions, content, and any inspiration you have. This will help us ensure we’re on the same page and that you're fully satisfied.

You can submit unlimited requests. However, the tasks will run based on your plan’s capacity.

Your requests are handled by your brand-aligned primary designer, supported by the Cueball production workflow. This ensures consistency while allowing projects to move efficiently.

Most standard design tasks are completed within 12-48 business hours. More complex projects may take additional time depending on the task scope and your plan’s production capacity. We’ll communicate it well in advance to avoid any inconveniences.

If the final design doesn’t meet your expectations, feel free to ask for changes until you’re happy with it. In the rare case that you’re still not satisfied with the design, we’ll start our dispute resolution process to sort out the problem and ensure your satisfaction.

Yes. You can assign multiple team members to collaborate and submit design requests within the workflow system.

Yes. If something becomes urgent, you can adjust the request priority so it moves ahead of other tasks in your queue.

Yes. If you’ve subscribed to our Scale Plan, you can submit requests for different brands as long as the total production workload fits within the plan’s capacity.

We allow unlimited design requests. Requests themselves do not expire. However, production runs according to your plan’s active project capacity. If requests are submitted beyond that limit, they remain in the queue until an active slot becomes available.

Once a design is completed and delivered, full ownership belongs to you / your business.

Absolutely! We handle all client assets, brand materials, and project information with strict confidentiality.

Yes. Non-disclosure agreements can be signed when required.

Yes, we source our stock from various premium stock and free resources with commercial licensing. However, some assets may require additional licensing based on your intended use. If you’re unsure about the rights of your assets, feel free to reach out to us, and we can provide further information on the licenses.

Our designs are 100% customized to your specific request, brand, or target audience. However, in certain cases where it enhances the project’s objectives, we may incorporate stock assets or templates.

We deliver designs in the formats you need, JPG, PNG, PDF, SVG, MP4, GIF, or editable files (AI/PSD) where applicable. If a specific file type is required for a platform or campaign, your designer will ensure it’s optimized for you.

Absolutely. Whether you need weekly social media graphics, seasonal ad updates, or ongoing campaign refreshes, your graphic design subscription ensures your dedicated designer is ready to manage recurring tasks based on your plan’s capacity.