Graphic Design
UI/UX Design
Animation & Video

Unlimited Graphic Design Subscription to Scale Without Hiring

Creative

Cueball Vector line graphic design

Get a structured unlimited graphic design service, led by your chosen design team, that delivers consistently to your standard at speed and runs at scale without you having to manage the process.

Dedicated brand-aligned designer
Flat monthly fee
 Multiple tasks handled in parallel
Unlimited revisions
7-day risk-free trial. No credit card. Subscribe if satisfied.
Rated 4.7/5 stars on Google by 81 people.
Social Posters
Brand Identity
Animation
Carousals
Facebook Cover
Ad Creatives
Invitation Design
Facebook Cover Design
Social Posters
Brand Identity
Animation
Carousals
Facebook Cover
Carousals
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Trusted by Clients Around the World Across 40+ Industries

The Creative Infrastructure That Runs Without You Managing It

Consistent Execution That Holds Your Standards

Cueball Creatives is an unlimited graphic design subscription service for teams that need consistent output without hiring risks.

Unlike typical subscription-based graphic design services, you choose your designer, and they stay with you long-term under a structured production system.

No rebriefing. No brand drift. No speed vs. quality tradeoff.

All Plans Include

Dedicated brand-aligned primary designer (selected by you)

Unlimited design freedom (static, motion graphics, video design, all included)

12-48 hours average turnaround time

Unlimited revisions until you’re 100% satisfied

Unlimited design requests

Flat monthly fee, no surprises

Consistent & scalable output based on plan capacity

Full visibility & control

No contracts, cancel anytime

Streamlined Unlimited Graphic Design System Built for Scale

A flat-rate graphic design production workflow built for predictable high-quality output and scalable capacity at speed.

Book Discovery Call & Start Free Trial

We’ll align on your goals, then start a 7-day free trial with a real task. No credit card required. No commitment.

Submit Your Design Requests

Unlimited design requests and unlimited revisions managed on Asana, with communication wherever you prefer.

Select Your Dedicated Designer

You review curated samples and select the designer that aligns with your brand. This is your dedicated designer from day one.

Subscribe to an Unlimited Plan

Choose the plan that matches your output needs, with a flat monthly fee and no contracts or hidden fees.

Your Designs Get Delivered

Capacity-based production refers to how many design tasks your designer handles in parallel. For example, the Starter plan runs 1 active task. Growth runs 3 tasks in parallel by your primary designer. Scale runs 5 tasks in parallel by your dedicated creative team. Quality and ownership remain the same across all plans.

Your designer works on your unlimited graphic design tasks in parallel, based on your plan’s capacity. You review and track progress on Asana until final approval.

Your Dependable Creative Extension Without the Overhead

Outsourced graphic design services tailored for your standards and workflow, not churned out like an unlimited graphic design factory. And fast turnaround doesn't mean a compromise on quality.

Most unlimited graphic design services
Rotate designers
Assign design tasks randomly
Operate through ticket queues
Limit output to one task at a time
Focus on volume over ownership
Leave you managing the process
Cueball’s unlimited graphic design subscription
Lets you select your designers and establish your dedicated creative team
Keeps long-term creative ownership
Maintains consistent quality across all plans
Scales production capacity clearly
Includes motion graphics and video support without add-on fees

Choose Your Creative Capacity

Every plan is a flat-rate monthly graphic design subscription. Quality, ownership, and speed stay the same across all tiers. Only how many tasks move in parallel changes.

Monthly
50% off the first 3 months
New here? Get 50% off your first 3 months! First-time clients only, one-time use.
Quarterly

Starter

$399
USD Per Month
Ideal for: Startups, solo marketers, and small businesses that need reliable, brand-consistent design, without hiring in-house.
1 active task at a time
Ideal for your foundational marketing assets
Controlled production flow

Growth

$799
USD Per Month
Ideal for: Growing marketing teams that need consistent, campaign-ready output at scale, without the unpredictability of managing freelancers.
Up to 3 active tasks in parallel
Increased production velocity for your marketing needs
Campaign-ready workflow

Scale

$1199
USD Per Month
Ideal for: Founder-led agencies and fast-scaling teams managing multiple client campaigns simultaneously.
Up to 5 active tasks in parallel
Maximum creative velocity for your clients’ projects
Structured production support

Starter

$599
USD Per Month
Ideal for: Startups, solo marketers, and small businesses that need reliable, brand-consistent design, without hiring in-house.
1 active task at a time
Ideal for your foundational marketing assets
Controlled production flow

Growth

$1199
USD Per Month
Ideal for: Growing marketing teams that need consistent, campaign-ready output at scale, without the unpredictability of managing freelancers.
Up to 3 active tasks in parallel
Increased production velocity for your marketing needs
Campaign-ready workflow

Scale

$1799
USD Per Month
Ideal for: Founder-led agencies and fast-scaling teams managing multiple client campaigns simultaneously.
Up to 5 active tasks in parallel
Maximum creative velocity for your clients’ projects
Structured production support

Clients Success Stories

See why teams trust our subscription-based graphic design services instead of fragmented outsourcing.

Exceeding expectations!
The communication and quality of work provided were exceptional. My projects were completed on the outlined timeframes and with excellence. Our collaboration has been a tremendous asset to my team.
Cueball Success Story from Jessica Reese
Jessica Reese
Beauty | Columbia
Providing exceptional value!
One of the greatest strengths of Cueball Creatives is their speed of service. Their communication is also exceptional and we are constantly up on the progress of projects. Would highly recommend their services as it's great value for the quality of work they provide.
Our Client Succes Stories Robert Parkins
Robert Parkins
Pet Care | San Diego-USA
Satisfaction delivered!
The solutions have not only been affordable but have also consistently met our expectations. We've successfully reduced service delivery times and seen a notable enhancement in our clients' satisfaction.
Meliene Review for Cueball
Melaine J
Business Consulting & Coaching | USA
Meeting high expectations at speed!
Cueball provided cost-effective access to image development and video development at the speed and volume to meet our campaign requirements. Our time to delivery has shortened by greater than 50%.
Grace Review for Cueball
Grace Carruthers
Consulting | London-UK
5+ Years

Average Client Lifetime

Built on trust and long-term success.

$42K

Average Savings

Compared to in-house design costs.

100%

Flexible Unlimited Design Subscription

No contract.
Scale up and down as you go.

12-48 Hours

Fast Execution

Without the quality compromise.

Ready to be our next success story

Frequently Asked Questions

Common questions about our graphic design subscription service

What is an unlimited graphic design subscription service?

An unlimited graphic design subscription service allows you to submit as many design requests as you need under a single, flat monthly fee. Instead of paying per project or managing individual freelancer invoices, you get consistent access to a dedicated creative resource, without the unpredictability of project-based pricing.

Unlike traditional design agencies or freelance arrangements, an unlimited graphic design subscription, like Cueball Creatives, gives you a structured, always-on creative capability. You submit requests, your designer works through them based on your plan's capacity, and you receive finished designs, with unlimited revisions included, until every output meets your standard.

This unlimited graphic design model is especially well-suited to marketing teams, startups, small businesses, and founder-led agencies that have a regular, ongoing volume of design needs but want to avoid the overhead of hiring in-house or the inconsistency of rotating freelancers. And most importantly, to avoid the quality tradeoff that often comes with speed, if you hire freelancers or typical unlimited graphic design agencies.

How is Cueball’s unlimited graphic design subscription different from others?

Cueball is creative infrastructure, not a design factory. While most unlimited graphic design subscription services operate through shared, rotating teams and anonymous ticket queues, Cueball is built around dedicated creative ownership. That means you get a specific designer, one you select yourself, who stays with you long term and builds a deep understanding of your brand.

You also get unlimited requests, and flat-rate monthly graphic design services, video design service, and motion graphics subscription that grows with your needs. 

Unlike a typical unlimited design subscription for marketing teams, startups, and agencies:

  • You select a brand-aligned designer who becomes your long-term creative partner.
  • Designer ownership does not rotate. Your brand stays consistent across every deliverable, every month.
  • Work moves through structured production capacity, not a random ticket queue. You know exactly how many tasks are active and where each one stands.
  • Tasks run in parallel based on your plan, with support from our design team to ensure timely (and high-quality) delivery at scale.
  • Output is predictable, scalable, and high-quality, from social posts and digital ads to motion graphics and video design.
  • Motion graphics and video design are included in every plan at no extra cost. Most other unlimited graphic design services charge a separate subscription for video.
What does a dedicated designer mean?

A dedicated designer is your long-term creative partner, a single, specific designer who is assigned to your account and stays with you throughout your subscription. They are not shared across dozens of clients or rotated out each month. They are yours.


Over time, your dedicated designer builds a thorough understanding of your brand, including your visual identity, tone, preferences, what you like, and what you do not. This means every new request requires less briefing, fewer revisions, and produces better results faster, because your designer already knows your brand inside out.

At Cueball, the dedicated designer model is central to everything we do. It is what separates our unlimited graphic design subscription from services that assign work to whoever is available. Your brand consistency is not left to chance. It is the result of a long-term creative relationship built on genuine ownership and accountability.

How does the designer selection process work?

After your discovery call, we assign a real task from your brand to designers on our team who match your style and visual direction. You review all the samples side by side and select the one whose work feels most aligned with your brand. There is no random assignment. No guessing. You choose.

Once you have selected your designer, they are introduced to your brand through a structured onboarding process, covering your brand guidelines, visual preferences, target audience, and any ongoing projects. From that point forward, they are your creative partner for the duration of your unlimited design subscription. If at any point you feel the designer is not the right fit, our team will work with you to find a better match. We are committed to making the relationship work for the long term.

What is production capacity?

Production capacity refers to how many design tasks run in parallel at the same time. Your plan determines how many tasks your designer can execute simultaneously, keeping output predictable without compromising quality. Here’s how production capacity works across our unlimited graphic design subscription packages:

  • Starter: 1 active task
  • Growth: 3 active tasks
  • Scale: 5 active tasks

Please note that capacity does not limit the total number of requests you can submit. It determines how many move forward at the same time. You can queue as many requests as you need, and your designer will work through them in order of priority, or in the order you specify.

If your needs grow, upgrading your plan increases your parallel capacity, giving you faster throughput without any change to the quality or ownership model.

What exactly qualifies as a “task”?

A task is any individual design request you submit. Each separate deliverable counts as one task. For example:

  • A logo design
  • One Instagram post or social media graphic
  • A flyer, banner, or brochure
  • A landing page design
  • A video edit or motion graphics piece
  • An email template or newsletter layout
  • A pitch deck or presentation

If a request involves multiple variations of the same design, for example, three sizes of the same social media ad, this is typically treated as one task. If a request involves distinctly different deliverables, each would be counted separately.

Your dedicated designer will clarify the scope at the briefing stage if there is ever any ambiguity, so there are no surprises. Multiple tasks can run in parallel depending on your plan's production capacity.

How does the free trial work?

After your discovery call, we run a real design task from your brand across our team to find designers who match your style. You review all the samples and select the one that fits best, and that designer becomes your dedicated creative partner.

From there, your 7-day risk-free trial begins. No credit card required, no commitment. You only continue if you are completely satisfied with the experience.

During the trial, you submit real design requests and experience our full workflow: the brief process, turnaround times, revision rounds, and communication on your preferred platform. This is not a demo or a limited preview.

At the end of the trial, if you decide to continue, you move onto your chosen monthly plan. If it is not the right fit, simply let us know. No questions asked, no charges applied.

What do I need to prepare before my discovery call?

Not much. The discovery call is intentionally conversational, not a formal presentation. That said, coming prepared with a few things will help us hit the ground running:

  • A sense of your brand - your logo, brand colors, fonts, or any existing brand guidelines you have.
  • Examples of designs you like - references, competitor work, or anything that captures the visual direction you are going for.
  • An overview of your design needs - the types of assets you need most regularly, such as social media graphics, ads, presentations, or video content
  • Your team structure - who will be submitting requests and who needs access to the workspace.

If you do not have all of this ready, do not worry. Part of the discovery call is to help us understand your brand from scratch. Come as you are. We will ask the right questions to get everything we need.

How does your unlimited graphic design subscription solve my problems as a founder-led agency?

That depends on which problem is costing you the most, but chances are it's one of these.

  • Re-briefing is costing you time you don't have: Every freelancer or rotating designer starts from zero. Cueball assigns you a dedicated designer you choose yourself, one who learns your brand, your standards, and your preferences from day one and carries that into every task. Briefs get shorter. Revisions get fewer. Output gets faster.
  • Quality drifts when designers rotate: Different designers interpret the same brand guidelines differently. Over a campaign, that inconsistency compounds. With one dedicated long-term designer, your brand stays consistent across every deliverable, the same standard on task one as task one hundred.
  • You need more output, but you're not ready to hire: Hiring in-house means overhead you may not be ready for. Freelancers are unpredictable. Most subscriptions rotate designers and lose brand context. Cueball's capacity-based model gives you scalable creative output at a flat monthly rate. No hiring risk, no management overhead, no contracts.
  • You need fast turnaround without endless revision rounds: 12-48 hours only works if the brief lands right the first time. Because your dedicated designer already knows your brand, there's less time spent clarifying and more time delivering. Speed comes from context, not from cutting corners.
  • You're managing the process more than scaling your business: Chasing updates and re-explaining context isn't outsourcing. It's just managing someone else's work. Cueball's structured workflow keeps every task visible and every revision tracked without you asking. You direct. We deliver.
How long does the onboarding process take?

The onboarding process is designed to be quick and straightforward. From your discovery call to your first active design task, the entire process typically takes 2-3 business days. This includes the designer selection task, your review of the samples, final designer confirmation, and workspace setup on Asana.

We move efficiently because we know the sooner you are onboarded, the sooner your 7-day trial begins, and your creative output starts moving. Our team handles the setup on our end. All you need to do is show up to the discovery call, review the designer samples, and share your brand assets. We take it from there.

How do I submit and manage design requests?

Once you are onboarded, all design requests and briefs are submitted and managed through your dedicated Asana project. Asana serves as your creative command center. It is where every task lives, every update is logged, and every piece of feedback is tracked.

Here is how the submission process works:

  • You create a new task in Asana with your design brief, including reference files, brand guidelines, copy, dimensions, and any specific instructions.
  • Your designer reviews the brief and may ask clarifying questions before starting work.
  • You can track the status of every active task in real time, from In Progress to In Review to Delivered.
  • Feedback and revision requests are added directly to the Asana task, keeping everything in one organized thread.

For communication outside of task management, such as check-ins, calls, quick questions, or strategic discussions, we connect on whatever platform works best for you. Most of our clients prefer Slack, email, or WhatsApp, but we are flexible and will meet you wherever you work.

This combination of structured Asana project management and flexible communication keeps your projects moving efficiently without unnecessary back-and-forth.

Can I add team members to my Asana workspace?

Yes. You can add as many team members as you need to your Asana workspace at no extra cost. Whether it is your marketing manager, content lead, or a client stakeholder, anyone you invite can view task progress, leave comments, and stay updated in real time. This keeps everyone aligned without the need for separate update calls or status emails.

Can my team members submit requests directly, or does everything go through one contact?

Your team members can submit requests directly through the Asana workspace. There is no requirement for everything to go through a single point of contact. Any invited team member can create a new task, attach a brief, and communicate with your designer directly. That said, many of our clients prefer to designate one person as the primary contact to keep briefs consistent and priorities clear. Either way works. We adapt to whatever collaboration structure suits your team best.

How many revisions can I request?

Every plan includes unlimited revisions. There is no cap, no revision limit, and no extra charge for feedback rounds. You can request as many rounds of revisions as you need until every design exactly matches your brand and expectations.

Revision turnaround typically follows the same 12-48 hour window as new tasks, depending on the complexity of the changes. Minor tweaks and copy updates are usually turned around faster, while more substantial structural changes may take a full turnaround cycle.

To request a revision, simply leave your feedback on the Asana task. Your designer picks it up and acts on it. You do not need to send emails or chase anyone. Everything is tracked in one place.

Our approach to unlimited revisions is rooted in a simple belief: you should never feel like you have to settle for a design that is not quite right because you have run out of revision allowances. We are not satisfied until you are.

Who works on my design requests? What is the team structure?

Your primary designer, the one you selected during onboarding, handles all your design requests and is your main creative point of contact. They own your brand, manage your tasks, and deliver your designs. You always know exactly who is working on your account.

On the Scale plan, your primary designer is supported by a small, dedicated creative team to ensure that parallel tasks move efficiently without compromising quality or consistency. Even with team support, your primary designer remains your single point of contact and the creative lead on your account.

We do not operate through rotating pools of designers or anonymous shared teams. Every person involved in your account is briefed on your brand and works under the direction of your dedicated designer, so the output remains consistent regardless of volume.

How long does it take for design requests to be completed?

Our average turnaround time is 12-48 hours for most design tasks, depending on the complexity of the request and the number of active tasks on your plan at the time.

Simpler tasks, like social media graphics, minor edits, or template updates, are often delivered within 12-24 hours. More complex deliverables, such as detailed illustrations, multi-page documents, or motion graphics pieces, may use the full 48-hour window or more, depending on the complexity.

Because your tasks run in parallel based on your plan capacity, multiple projects can progress simultaneously, meaning your overall creative output is not bottlenecked by a single queue. Your dedicated designer provides regular progress updates so you always know where each active task stands.

If you have an urgent deadline, let your designer know at the briefing stage, and we will do our best to prioritize accordingly.

What should my design brief look like?

A good brief does not need to be lengthy or formal. It just needs to give your designer enough context to get started without having to ask too many clarifying questions. The more clearly you communicate what you need, the faster and more accurately your designer can deliver.

A strong brief typically includes:

  • What you need: the type of design, format, and dimensions. For example: an Instagram post in 1080x1080px, a flyer in A5, or a 30-second motion graphics video.
  • What it is for: the purpose and context. Is it for a product launch, a paid ad campaign, an email, a pitch deck? Understanding the goal helps your designer make better creative decisions.
  • Your copy: any text, headlines, or messaging that needs to appear in the design. If you do not have copy ready, let your designer know, and they will flag it before starting.
  • Visual references: examples of designs you like, competitor work, mood board images, or anything that communicates the visual direction you are going for. References are one of the most useful things you can include.
  • Brand assets: if your brand guidelines, logo files, fonts, or color codes are not already saved in your Asana workspace, attach them to the brief.
  • Deadline or priority level: if the task is time-sensitive, flag it clearly so your designer can prioritize accordingly.

You do not need all of this perfectly prepared for every single task, especially once your designer knows your brand well. But for new project types or more complex deliverables, a thorough brief leads to faster turnaround, fewer revision rounds, and a better final result.

Can I reprioritize tasks after they have been submitted?

Yes. If your priorities shift after submitting requests, for example, a campaign moves up, a deadline changes, or a new urgent task comes in, simply let your designer know through the Asana task or your preferred communication channel, and they will adjust accordingly.

We understand that marketing and creative work rarely follow a fixed schedule. Our workflow is structured enough to keep things moving efficiently, but flexible enough to adapt when your needs change. Reprioritizing is straightforward and does not disrupt the overall flow of your task queue. Your designer will pick up the next highest priority task as soon as the current one is complete or reaches a natural handoff point.

Does Cueball use AI-generated design?

Our designers may use AI tools as creative aids, for ideation, mood boarding, reference gathering, and workflow efficiency, but all final designs are conceived, crafted, and refined by your dedicated human designer. We never deliver AI-generated output as a finished product.

Every design goes through a deliberate creative process: understanding the brief, developing concepts, applying your brand guidelines, and refining based on your feedback. That process is human-led from start to finish.

Your brand deserves genuine creative thinking and skilled execution, not automated output. That is what you receive with every task at Cueball.

Can I use Cueball for multiple brands or clients?

Yes. Our Scale plan is built exactly for that use case. Whether you manage multiple in-house brands or run an agency with several client accounts, the Scale plan gives you the parallel capacity and team structure to handle multiple brand identities simultaneously.

Each brand or client can have its own set of brand guidelines, asset libraries, and task queues within your Asana workspace. Your primary designer and the broader creative team are briefed on each brand's individual requirements, so designs always feel tailored.

If you are an agency using Cueball to power your clients' design output, the Scale plan's structured production support is designed to integrate with your delivery workflow and help you scale without adding internal headcount or the stress of managing a team.

Is Cueball suitable for small businesses and startups?

Absolutely. The Starter plan at $499/month is designed specifically for small businesses, startups, and solo marketers who need professional, brand-consistent design without the cost or complexity of hiring in-house.

With one active task moving at a time, the Starter plan gives you steady, reliable creative output, ideal for building your foundational marketing assets, maintaining social media presence, and keeping your brand visually consistent as you grow.

Many of our long-term clients started on the Starter plan and scaled to Growth or Scale as their output demands increased. The model is built to grow with you. There is no need to switch providers or re-onboard a new designer when your needs evolve.

Is Cueball suitable for agencies?

Yes. The Scale plan is purpose-built for founder-led agencies that need consistent, high-volume creative output for their clients. With up to 5 active tasks running in parallel and dedicated creative team support, agencies can use Cueball as a white-label design arm without the overhead of in-house hires.

The structured Asana workflow makes it easy to manage multiple client projects in one organized workspace, and the flexible communication model means your team can connect with us on Slack, email, or whatever your agency's preferred channel is.

Cueball's no-rotation model is particularly valuable for agencies. Your dedicated designer learns the visual identity and tone of each client's brand over time, reducing the re-briefing burden and improving output quality with every passing month.

If you are evaluating Cueball as a design solution for your agency, we recommend booking a discovery call so we can understand your client portfolio and recommend the right plan structure.

Do you work with my existing brand guidelines?

Yes. Working within your existing brand guidelines is standard practice for every client. When you onboard, you share your brand guidelines, style guide, asset library, fonts, color palettes, and any reference materials with your designer. These are stored and referenced for every task.

If you do not have formal brand guidelines yet, your designer can help establish a consistent visual direction during the early stages of your subscription, and over time, this becomes your de facto brand standard for all future work.

The goal is always for every design to feel unmistakably on-brand, whether it is the first task or the hundredth.

What if I am not happy with my designer?

If at any point during your unlimited graphic design subscription, you feel that your designer is not the right fit, whether it is a stylistic mismatch, a communication preference, or simply a change in your brand's direction, let us know, and we will work with you to find a better match.

We take creative ownership seriously, which means we take the designer-client relationship seriously too. Our goal is for the partnership to work well for the long term. If it is not working, we will not ask you to settle.

Any transition to a new designer is managed by our team to ensure continuity. Your new designer is briefed thoroughly on your brand before taking over, so there is minimal disruption to your workflow.

What file formats do you deliver designs in?

We deliver final designs in whatever format you need for your intended use. Standard deliverables include:

  • Web and digital: PNG, JPG, SVG, GIF, MP4
  • Print: PDF, AI, EPS (with print-ready specs applied)
  • Editable source files: AI, PSD, Figma, Canva (on request)
  • Video and motion: MP4, MOV, GIF

If you have specific format requirements, for example, files that need to be editable in Canva or Figma for your team to update later, include this in your brief, and your designer will deliver accordingly.

We also supply files organized clearly by deliverable, so your asset library stays clean and easy to manage over time.

Can I get print-ready files?

Yes. If you need print-ready files, simply let your designer know upfront when you submit the brief. They will deliver in the appropriate format, PDF, AI, or EPS, with the correct specifications applied.

If you have specific requirements from your printer, bleed size, resolution (typically 300 DPI), colour profile (CMYK vs RGB), crop marks, or any other technical spec, include these details in your brief, and we will make sure everything is production-ready and approved for print.

If you are unsure about the specifications required, share the printer's guidelines or contact your printer directly and pass their requirements to us. We are experienced in preparing files for a wide range of print formats, from business cards and flyers to large-format banners and packaging.

Can the designs Cueball creates be resold?

Yes. All final designs are 100% yours. Once a design is delivered and your subscription is active, full ownership transfers to you. You are free to use, repurpose, license, or resell the designs as part of your products, services, or client work without any restrictions from us.

We retain no intellectual property rights over any delivered design.
The work belongs to you.

This applies to all deliverables across all plan tiers, from logos and brand assets to motion graphics and video content. If you have specific questions about ownership terms for a particular type of project, feel free to raise them during your discovery call.

How does your flat-rate monthly pricing work? Can I pause or cancel?

With our flat-rate monthly graphic design subscription, you pay one predictable fee each month with no project markups, no scope changes, no surprise invoices. The only difference between plans is the number of active tasks your designer handles simultaneously. Everything else, quality, ownership, turnaround, and revisions, stays the same across all tiers.

There are no long-term contracts. You are not locked in. If your needs change month to month, you can scale your plan up or down accordingly.

If you need to pause your subscription temporarily, for example, during a quiet period or between campaigns, reach out to your account manager, and we will work something out. We want the subscription to work for you in the long term, and that means being flexible when your circumstances change.

To cancel your subscription, simply send us an email before your next billing cycle. We will process the cancellation promptly with no additional charges. We value your feedback and would genuinely appreciate knowing how we can better serve you, but there is no obligation to provide a reason. Cancellation is straightforward and hassle-free.

Is there a long-term discount if I commit to a longer period?

All our plans are month-to-month by default. There are no long-term commitments required. That said, if you are interested in exploring a longer-term arrangement, feel free to bring it up during your discovery call or reach out to your account manager directly. We are happy to have that conversation and figure out what works best for you.

What happens to my active tasks if I cancel mid-cycle?

If you cancel your subscription, your access and your designer's active work continue until the end of your current billing cycle. Any tasks that are already in progress will be completed and delivered before your subscription closes. You will not lose work that has already been started.

Tasks that are queued but not yet started may not be completed, depending on how much time remains in your cycle. We recommend submitting your most important requests as early as possible in each billing period to make the most of your plan's capacity.

Once your subscription ends, all delivered files and ownership remain yours in full. You are free to use everything that was completed during your subscription with no restrictions.

What are Cueball's business hours?

Our team is highly flexible and works closely with you to accommodate your schedule and time zone. Typically, our working hours run from 10:30 PM to 8:00 AM EST. This schedule allows us to serve clients across North America, Europe, and beyond with turnaround times that fit your working day rather than ours.

We can also adjust our availability to better suit your location and preferences where possible. If your team operates across multiple time zones or has specific hours during which you need communication and updates, let us know during your discovery call, and we will set up a rhythm that works for everyone.

For urgent requests or time-sensitive feedback outside of standard hours, simply flag the task in Asana or drop us a message on your preferred communication channel and we will respond as promptly as we can.

What design types do you create, and what is not included?

We cover a wide range of marketing, brand, digital, print, web, and video design projects. This includes, but is not limited to:

  • Brand identity: logos, style guides, brand guidelines, stationery
  • Digital marketing: social media graphics, digital ads, email templates, newsletter layouts
  • Web design: landing pages, website UI/UX, web banners
  • Print collateral: flyers, brochures, posters, packaging, merchandise graphics
  • Content design: infographics, e-books, presentations, pitch decks
  • Motion and video: motion graphics, animated social content, video edits, reels

What we do not support: fine art illustrations, digital game assets, 3D modelling or CAD projects, coding or development work, interactive PDFs, unsupported file formats, trademarked content, written copy or manual typing, or any inappropriate or unlawful requests.

For a full breakdown of what is included, visit our Scope of Work page. If you are unsure about a specific project type, feel free to ask during your discovery call. We are happy to confirm whether it falls within our scope.

Are my designs and brand assets kept confidential?

Yes. Everything you share with us, brand guidelines, design briefs, asset libraries, business information, and all delivered designs, is treated with complete confidentiality. Your files are only accessible to your dedicated designer and the Cueball team members directly involved in your account. We do not share, repurpose, or display your work without your explicit permission.

Do you sign NDAs?

Yes. If your work involves sensitive business information, unreleased products, or client confidentiality requirements, we are happy to sign a non-disclosure agreement before work begins. Simply let us know during your discovery call or at the start of your onboarding, and we will arrange it promptly.

Still have questions?
If you can’t find the answer to your question in our FAQ, drop us a line. We'll get back to you shortly!
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