Our clients’ experience
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FAQs
Questions on your mind? We’re here to clear things up!
We start by discussing your challenges and needs over a call. You can give us a try with our 7-day trial, and subscribe if you’re satisfied. When you subscribe to our plans, you get access to Asana, where you submit your design requests with project details like target audience, brand guidelines, etc. Our team creates initial designs and revises them based on your feedback until you’re happy with the final design.
The number of design requests you can submit will depend on your selected plan. You can schedule an unlimited number of designs for us to take up. We follow your due dates and are committed to meeting deadlines but prioritize revisions. With our daily workflow, you can expect your Project Manager to give updates on your new requests or revisions by the next business day.
Since every design is unique based on its size and complexity, it’s difficult to give exact numbers. However, here’s a general estimate of what your design team can typically deliver each day:
- 2-4 social media graphics
- Or 1-2 custom illustrations
- Or 2-3 display ads
- Or 4-5 pages of a brochure, e-book, report, or slide deck
- Or 1 GIF draft (2-3 sec)
- Or 1-2 flyers
- Or 1 logo draft
We aim to complete all design requests within a 12 to 48-hour window. However, complex tasks may require longer. Before work begins, we’ll share the anticipated timeline for each task to maintain transparency and set clear expectations
Yes, you own all rights to the final designs created for you by Cueball Creatives. Once the designs are approved and delivered, they become your exclusive property.
If the final design doesn’t meet your expectations, feel free to ask for changes until you’re happy with it. In the rare case that you’re still not satisfied with the design, we’ll start our dispute resolution process to sort out the problem and ensure your satisfaction
With our 7-day free trial, you can request:
- 2 Custom Graphics (Digital and/or Print): You’ll receive two graphics designed specifically for your brand requirements. The digital design asset can be something like a social media post or banner ad, while the print design asset can include up to 5 pages, perfect for brochures, flyers, or similar materials.
- 1 Video (20-30 seconds): A short, engaging video with dynamic motion graphics to bring your brand to life.
This trial gives you a firsthand look at the quality and creativity of our work. Please keep in mind that the designs will be watermarked.
If you’re happy with the results, you can choose from our subscription plans that best fit your needs, and we’ll provide watermark-free versions of your designs once you subscribe.
At the end of your trial, if you’re happy with our service, you can easily subscribe to one of our plans. If you decide it’s not for you, feel free to cancel with no strings attached.
Ready to be our next success story?
Try our on-demand design service with a 7-day free trial.
